Free delivery label

Delivery & Returns

Please note the following changes to terms during Clearance Sale:

Please note that at these low prices mixed dye lots may be sold and some products may have cosmetic damage to packaging, but in all cases and in every other respect, the items received will be perfect quality and as described and expected by you. We cannot accept returns and/or exchanges/refunds on ‘Clearance Sale’ purchases. HiyaHiya products are not included in the Clearance Sale.

For the duration of the sale and for insurance purposes, we can only offer UPS shipping on all UK orders above the large letter rate, at a flat rate of £7.70. Avoid the cost by ordering over £50 to qualify for free shipping!

Overseas orders will be sent via Royal Mail International Signed for as usual and are exempt from the free shipping offer. 

Despatch

Your order will be hand-picked, checked and beautifully wrapped for despatch within 2 working days for in-stock items.

UK Delivery Options

All orders are despatched using your choice of Royal Mail First or Second Class for smaller orders.  Orders above Large Letter Rate are sent via UPS at a flat cost of £7.70. FREE delivery on all UK orders over £50.

Orders placed on a Friday, Saturday, Sunday or Bank Holiday will be despatched the next working day.

UK orders under £50 are charged according to the weight of the goods being ordered.  We have a lower( letter-based) rate for lighter items, to keep postage costs down. Typical postage costs; needles from £1.10.

First Class orders typically arrive within 1-3 working days from day of despatch, Second Class orders typically arrive within 3-5 working days from day of despatch, although these delivery times are not guaranteed. UPS orders are usually received within 1 working day from day of despatch.

Overseas Delivery Options (Europe and Worldwide)

All orders are despatched using Royal Mail International Signed For Service. Sorry, but we can't offer free delivery to overseas addresses.  We cannot despatch to PO Box addresses. Orders are charged according to the weight of the goods being ordered and automatically calculated at checkout. Customers from overseas are responsible for any customs charges and taxes incurred on their order at the destination country. 

Europe - orders typically arrive within 5-7 working days from day of despatch, although this is not guaranteed.

Worldwide - orders typically arrive within 10-14 working days from day of despatch, although this is not guaranteed.

Returns 

Under the Distance Selling Regulations, if you change your mind and wish to cancel an order, we offer a 14 day no quibble return policy.  Please email us if you wish to return items, within 14 days from the day after you receive them, for a refund or exchange. The item(s) should be returned to us within 21 days, unused, in a saleable condition (and in the original, preferably undamaged, packaging where applicable). In this instance, you are responsible for return postage costs to Brownberry Yarns.  Exchanged item(s) will be subject to the appropriate, additional postage charge to have them despatched to you.

We recommend you return items via Royal Mail Recorded Delivery, or a comparable delivery service, which requires a signature.  Proof of postage is not proof of delivery and we cannot be held responsible for items which go missing.

Brownberry Yarns (Returns)

6 Javelin Road
Norwich
NR6 6HX
United Kingdom